Frequently Asked Questions

What happens if I can't log in?

Note if this is your first visit, you may need to upgrade Internet Explorer's encryption strength. This needs to be 128 bit for client information security.

To check if this is already done, go to Help at the top of your browser and press the "About Internet Explorer" button. A window will pop up with the cipher strength displayed.

First time users must also fill in an account agreement form and obtain logon passwords. These can be obtained by calling our office at:

613-634-9706
1-877-226-9325

The agreement is also available in Acrobat form - see Downloads, CanWealth Forms.